Making Every Contact Count
Making Every Contact Count is a countrywide initiative to encourage public facing staff and volunteers to make the most of the contact they have with the general public.
What is MECC?
Making Every Contact Count (MECC) is an approach to behaviour change that uses the millions of day-to-day interactions that organisations and individuals have with other people to support them in making positive changes to their physical and mental health and wellbeing.
MECC supports the opportunistic delivery of consistent and concise healthy lifestyle information and enables individuals to engage in conversations about their health at scale across organisations and populations:
- For organisations - MECC means providing their staff with the leadership, environment, training and information that they need to deliver the MECC approach.
- For staff - MECC means having the competence and confidence to deliver healthy lifestyle messages, to help encourage people to change their behaviour and to direct them to local services that can support them.
- For individuals - MECC means seeking support and taking action to improve their own lifestyle by eating well, maintaining a healthy weight, drinking alcohol sensibly, exercising regularly, not smoking and looking after their wellbeing and mental health.
What is Making Every Contact Count?
Surrey MECC training
Free MECC training is available for staff and volunteers from NHS, local authorities (including Surrey County Council and borough and district councils) and voluntary organisations based within Surrey. For further information please visit MECC Training.